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Returns & Refunds

Last updated: July 15, 2026

1. Return window

We accept returns within 30 days of delivery, for unused items with tags attached.

Once we receive and inspect the return, we refund the original payment method. It may take a few days to appear.

For defective or incorrect items, we cover return shipping and offer an exchange or refund.

ENSOL is operated by JS Co., Ltd. · 3-17-17 Aoinishi, Chuo-ku, Hamamatsu, Shizuoka 433-8111, Japan
Company registration number 0804-01-022849