Shipping Policy

ENSOL orders are picked, packed and dispatched from our overseas partner fulfillment centre — not from within your own country. Every order is an international shipment, so the timings and customs rules below apply to all destinations.

We prepare and dispatch orders within 1–3 business days of payment being confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

After dispatch, delivery typically takes 7–15 business days, depending on the destination and customs clearance. Processing and delivery are separate — allow 1–3 business days plus 7–15 business days in total from the moment you place your order.

We currently ship to: United States, Canada, United Kingdom, Australia, Germany, France, Japan, Brazil. These are the countries available at checkout. If your country is not listed, please contact us before ordering.

We use the carrier best suited to each destination, selected at dispatch from our partner network. You do not choose the carrier at checkout, and the carrier may differ between orders to the same country.

A flat rate of $8.00 USD per order. Orders of $100.00 USD or more ship free. The shipping charge is shown in your cart and again at checkout before you pay.

Every order ships with a tracking number. We email it to the address you used at checkout as soon as the parcel is dispatched. Tracking can take 24–48 hours to show its first scan after you receive the email.

Import duties, customs fees and local taxes are not included in the price you pay us, and are the responsibility of the recipient. These charges are set by your own country and collected by the carrier or customs authority on delivery — we cannot calculate, prepay or refund them. Please check your country’s import rules before ordering.

An order containing several items may be dispatched in more than one parcel, arriving on different days and with separate tracking numbers. You are never charged extra shipping for a split shipment.

Customs inspections, carrier backlogs and severe weather can extend delivery beyond the estimate above. If your order has not arrived 10 business days after the end of the estimated delivery window, contact us and we will open an investigation with the carrier.

If tracking shows no movement for 15 business days, or your order arrives damaged, contact us within 30 days of the dispatch date with your order number and — for damage — photographs of the item and its packaging. We will replace the order or refund it in full, at your choice. Do not send anything back before contacting us — returns require prior authorization. See Returns, Refunds & Cancellations for the return address and full terms.

Please check your shipping address carefully — we cannot change it once an order has been dispatched. If a parcel is returned to us as undeliverable (wrong address, unclaimed, or refused customs charges), we refund the item price once it reaches our fulfillment centre. The original shipping charge is not refunded in these cases.

If an item turns out to be unavailable after your order is placed, we will contact you and refund that item in full to your original payment method. If the whole order is affected, we refund the shipping charge as well.